Services

We provide high quality reliable technology services that your business can rely on.

All of our services are customized for your business.

Our core service tiers

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Essential

Our Essential offering ensures that you have peace of mind. Your business will have our security and practices in place and access to our outstanding technical team. All service and support incidents are billed hourly.

  • 24 x 7 x 365 Infrastructure Alerting and Monitoring
  • 8x5, Monday-Friday, Business Day Support and Service Availability
  • Security (Desktop, Server and Network)
  • Preventative Maintenance (Desktop, Server and Network)
  • Patching and Updates (Desktop, Server and Network)
  • Discounted Service and Project Rates
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Standard

Our Standard tier introduces unlimited support, guaranteed response times plus complete user, desktop, server and network management.

  • 8 Hour Response Guarantee
  • Unlimited Remote Support (Desktop, Server and Network)
  • Office 365
  • Backup Service and Storage
  • Web Content Filtering
  • Documentation (System, Services and Process)
  • 3rd Party Vendor Management (Print/Copy, ISP, Hosted Applications)
  • Discounted Service and Project Rates
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Enterprise

Enterprise is everything you want from your IT partner. All support and service is included. We will ensure that data retention, compliance and audit requirements are met. We will work to deliver process automation and workflow improvements to improve productivity. Bring us your challenge and we will provide solutions.

  • 4 Hour Response Guarantee
  • Unlimited Onsite Support (Desktop, Server and Network)
  • Process, Compliance and Strategic Services (CIO / CTO)
  • Custom Data Analytics and Insights
  • Custom Knowledge Base
  • VoIP Phone Service (optional)
  • Heavily Discounted Service and Project Rates

Book a call with TechRunner IT and get a smart IT plan